Policies

Cancellations, No-Shows and Extra Fees

Any and All Services
Event or ServiceNon-Refundable
Cancellation Fee
No-Showsfull deposit
Airport1
Event or ServiceNon-Refundable
Cancellation Fee
cancellation 6 hours or lessfull charges apply
cancellation prior to 6 hours$50
Weddings
Event or ServiceNon-Refundable
Cancellation Fee
cancellation prior to 3 monthscancellation within 3 months
credited toward future services$100
Proms (Graduations)
Event or ServiceNon-Refundable
Cancellation Fee
cancellation prior to 2 monthscredited toward future services
cancellation within 2 months$100
All Other Services and Events
Event or ServiceNon-Refundable
Cancellation Fee
cancellation prior to 1 week$50
cancellation within 1 weekfull deposit

Additional Charges Apply to:

  • All non-airport Pick-Ups and Drop-Offs between 2:00am and 6:00am
  • Ottawa Airport Pick-Ups between 12:30am and 6:00am
  • Out-of-town Travel Pick-Ups between 1:00am and 6:00am
  • Additional Pick-Up or Drop-Off locations (airport services only)
  • Airport delays (plane and/or baggage delays)
  • Refreshments (weddings include one complimentary beverage)

Other Policies

  • SMOKING IS STRICTLY PROHIBITED AT ALL TIMES: Violation will mean an automatic $100 charge.
  • No alcoholic beverages will be served to minors
  • No alcohol will be permitted on prom nights regardless of age of customers
  • Any damage by customer (or members of customer's party) to car(s) (exterior/interior) will be charged to customer
  • Any major cleaning (spillage/sickness) will be charged to customer
  • Removal or breakage of any glassware will be charged to customer
  • Extra time fees and all additional charges will be applied to your credit card
  • Prices are subject to change without notice (excludes services where deposits have been made)
  • Gratuities will be added to the base prices

Fuel Surcharge

  • A fuel surcharge could be added to all base prices when gas prices increase. For weddings, the fuel surcharge will be divided in half. We reserve the right to add a fuel surcharge whenever necessary.

Taxes and HST

  • All prices are subject to the HST