Cancellations, No-Shows and Extra Fees
Any and All Services
| Event or Service | Non-Refundable Cancellation Fee |
|---|---|
| No-Shows | full deposit |
Airport1
| Event or Service | Non-Refundable Cancellation Fee |
|---|---|
| cancellation 6 hours or less | full charges apply |
| cancellation prior to 6 hours | $50 |
Weddings
| Event or Service | Non-Refundable Cancellation Fee |
|---|---|
| cancellation prior to 3 months | cancellation within 3 months |
| credited toward future services | $100 |
Proms (Graduations)
| Event or Service | Non-Refundable Cancellation Fee |
|---|---|
| cancellation prior to 2 months | credited toward future services |
| cancellation within 2 months | $100 |
All Other Services and Events
| Event or Service | Non-Refundable Cancellation Fee |
|---|---|
| cancellation prior to 1 week | $50 |
| cancellation within 1 week | full deposit |
Additional Charges Apply to:
- All non-airport Pick-Ups and Drop-Offs between 2:00am and 6:00am
- Ottawa Airport Pick-Ups between 12:30am and 6:00am
- Out-of-town Travel Pick-Ups between 1:00am and 6:00am
- Additional Pick-Up or Drop-Off locations (airport services only)
- Airport delays (plane and/or baggage delays)
- Refreshments (weddings include one complimentary beverage)
Other Policies
- SMOKING IS STRICTLY PROHIBITED AT ALL TIMES: Violation will mean an automatic $100 charge.
- No alcoholic beverages will be served to minors
- No alcohol will be permitted on prom nights regardless of age of customers
- Any damage by customer (or members of customer's party) to car(s) (exterior/interior) will be charged to customer
- Any major cleaning (spillage/sickness) will be charged to customer
- Removal or breakage of any glassware will be charged to customer
- Extra time fees and all additional charges will be applied to your credit card
- Prices are subject to change without notice (excludes services where deposits have been made)
- Gratuities will be added to the base prices
Fuel Surcharge
- A fuel surcharge could be added to all base prices when gas prices increase. For weddings, the fuel surcharge will be divided in half. We reserve the right to add a fuel surcharge whenever necessary.
Taxes and HST
- All prices are subject to the HST